7c99's Privacy Policy
Here is a full description of how your personal information is collected, what it is used for, and how it is kept secure through SSL encryption.
Introduction and Scope
Protecting the privacy of 7c99 platform users is our highest priority. This privacy policy explains what information we collect when you use the 7c99 website, create an account, make deposits or withdrawals, and use our services — as well as how we use and store that information, and what your rights are.
This policy applies to all services on the 7c99 platform — casino games, sports betting, live games, and any related digital services. By using our site, you are considered to have agreed to the terms of this policy.
We reserve the right to update this policy at any time. For significant changes, we will notify registered users by email or display a notice on the site. Continued use of the site after any changes will be considered acceptance of the updated policy.
What Information We Collect
We collect various types of information to operate 7c99's services effectively. A detailed breakdown is provided below:
Personally Identifiable Information
Information you voluntarily provide during account registration and verification:
- Full name and date of birth
- Email address
- Phone number (where applicable)
- Residential address
- National ID or passport details (for identity verification)
Financial and Payment Information
Information collected to facilitate deposits and withdrawals:
- bKash, Nagad, Rocket account numbers (for transaction verification)
- Bank account details (for bank transfers)
- Transaction history and amounts
Note: We do not store full bank card numbers or complete payment credentials.
Technical and Usage Information
Information collected automatically while you use the site:
- IP address and device type
- Browser version and operating system
- Time and duration of site visits
- Click, scroll, and page visit data
- Cookies and session identifiers
Purpose of Data Use
7c99 uses collected information only for specific and lawful purposes. Those purposes are clearly set out in the list below:
| Purpose | Description |
|---|---|
| Account Management | Creating your account, verifying your identity, and ensuring secure login |
| Payment Processing | Processing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer |
| Customer Support | Resolving your complaints and questions via live chat or email at [email protected] |
| Fraud Prevention | Detecting unusual transactions and ensuring account security |
| Responsible Gaming | Monitoring play patterns to support user wellbeing |
| Service Improvement | Enhancing the platform experience and functionality |
| Marketing Communications | Sending relevant offers and updates with your consent |
Cookie Policy
The 7c99 website uses cookies. Cookies are small files stored in your browser that help improve the site's functionality.
Essential Cookies
These cookies are necessary for the basic functionality of the site. They are used for session management, keeping you logged in, and security verification. Disabling these cookies may prevent the site from working properly.
Analytical Cookies
These cookies help us understand how many users are visiting which pages, how long they stay, and what type of content they engage with. The data collected is fully anonymous.
Preference Cookies
These cookies are used to remember your language preferences, page layout settings, and other user experience preferences.
You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may affect some site functionality.
Sharing Information with Third Parties
7c99 never sells or rents your personal information. However, limited information may be shared with trusted third parties in specific circumstances:
Payment Processors
The necessary financial information is shared with bKash, Nagad, Rocket, and relevant banks to process transactions. This information is used solely for the purpose of verifying and completing transactions.
Security and Verification Services
Limited information may be shared with specialist technology service providers for identity verification and fraud prevention. These providers operate under confidentiality agreements and may not use the information for any other purpose.
Legal Obligations
Relevant information may be disclosed in response to valid legal processes, court orders, or appropriate requests from government authorities. In such cases, we will make every effort to protect your privacy within the bounds of our legal obligations.
We do not share your information with any third party beyond the reasons stated above. Your information will not be given to any marketers, advertisers, or other organisations without your prior written consent.
Data Security Measures
7c99 uses industry-standard technical measures to keep your information secure. The key elements of our security framework are:
- SSL Encryption: All data transmission on the site is secured with 256-bit SSL/TLS encryption. This means all information exchanged between your browser and our servers is encrypted.
- Encryption of Stored Data: Sensitive information stored on our servers — particularly passwords and financial data — is kept in an encrypted or hashed state.
- Two-Factor Authentication: An additional layer of security is available when accessing your account.
- Continuous Monitoring: Systems are monitored 24/7 to detect unusual activity and unauthorised access.
- Restricted Access: Only staff members who require access to your information for their work are permitted to access it.
- Regular Security Reviews: Our security measures are reviewed and updated on a regular basis.
No data transmission over the internet is one hundred percent secure. However, 7c99 takes the highest level of care to protect your information and follows industry best practices.
Data Retention Period
We retain your information only for as long as necessary to fulfil the purposes described in this policy, or as required to meet legal obligations.
Active Accounts
While your account is active, we retain all your profile information, transaction history, and activity records. This information is necessary for service delivery, dispute resolution, and security.
After Account Closure
After your account is closed, certain information may be retained for a defined period for legal compliance, dispute resolution, and fraud prevention purposes. Once that period ends, the information is securely deleted.
Technical Logs and Analytics Data
Technical log files and anonymous analytics data are generally retained for a short period and are used to maintain system performance and security.
Your Rights and Controls
As a 7c99 user, you have the following rights over your own information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
- Right to Erasure: In certain circumstances, you may request that your information be deleted, though some data may be retained due to legal obligations.
- Right to Object to Processing: You may object to certain types of data processing, particularly use for marketing purposes.
- Right to Unsubscribe from Marketing: You may stop receiving promotional emails or messages at any time.
- Right to Data Portability: You may request your information in a structured, machine-readable format.
To exercise these rights or to make any request regarding your information, contact us at [email protected]. We will review your request as soon as possible.
Protection of Minors
7c99 is for persons aged 21 and above only. We do not knowingly collect information from or provide services to any minor.
Age verification is in place during account registration. If we become aware that a minor has provided information, we will immediately close that account and permanently delete all associated data.
If you suspect a minor is using our site, please notify us at [email protected].
Policy Changes and Updates
This privacy policy may be updated from time to time due to changes in technology, law, or business operations. For any significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notice will be displayed on the site's main page
- The date of the most recent update will be shown at the top of the page
Continued use of the site after any changes will be considered acceptance of the updated policy. If you do not agree with the new version of the policy, you may close your account.
Privacy Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. The 7c99 support team is available 24/7.
Contact Methods
24/7 Live Chat — available directly on the site
Support is provided in both Bengali and English.