7c99 Terms & Conditions

1.1 Service Description

7c99 is an online casino and betting platform built specifically for players in Bangladesh. The platform offers slots, casino games, sports betting (cricket, football, kabaddi, and more), bingo, and a variety of other gaming services.

These terms and conditions ("Terms") apply to the 7c99 website and all related services. By visiting any section of the site, creating an account, making a deposit, or participating in any game, you are considered to have fully accepted these Terms.

1.2 Age Restriction

The 7c99 platform is for users aged 21 and above only. Minors are strictly prohibited from opening an account or participating in any game on this site. We enforce this rule rigorously through an identity verification process.

If any user provides a false age, their account will be closed immediately and all balances may be forfeited.

1.3 Right to Amend Terms

7c99 reserves the right to modify these Terms at any time. Changes take effect as soon as they are published on the site. Continued use of the site after any changes means the updated Terms have been accepted. We therefore recommend reviewing this page regularly.

2.1 Account Registration

When registering at 7c99, users must meet the following requirements:

• Complete, accurate, and verifiable information must be provided.
• Each person may open one account only.
• The name, mobile number, and payment account provided at registration must all belong to the same person.
• Creating multiple accounts from the same device or the same IP address is prohibited.

2.2 Identity Verification (KYC)

For withdrawal requests above a certain amount, or in cases of suspicious activity, 7c99 may request identity verification documents such as a National ID (NID), passport, or driving licence.

If the verification process is not completed, withdrawal processing may be delayed or suspended. This is a necessary step to ensure security and prevent fraudulent activity.

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. 7c99 accepts no liability if this information is disclosed to a third party.

If you suspect unauthorised access to your account, contact us immediately at [email protected].

2.4 Account Closure & Suspension

7c99 may close or suspend an account without prior notice in the following circumstances:

• Registering with false information.
• Evidence of operating multiple accounts.
• Abuse of the bonus system.
• Engaging in fraudulent, illegal, or harmful activity against other users.
• Receipt of a court order or instruction from an authority.

3.1 Payment Methods

The following payment methods are currently accepted at 7c99: bKash, Nagad, Rocket, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks).

Deposits and withdrawals must be made from the mobile or bank account registered to your 7c99 account. Use of third-party accounts is not permitted.

3.2 Limits

• Minimum deposit: ৳100 (for all methods).
• Minimum withdrawal: ৳1,000.
• Standard withdrawal time: within 10 to 45 minutes.

If additional verification is required, the withdrawal process may take longer. 7c99 reserves the right to request further documentation for suspicious transactions.

3.3 Transaction Security

All deposits and withdrawals are secured via SSL encryption. 7c99 never shares any player's payment information with third parties unless legally required to do so.

If you experience any issue with a transaction, contact us directly at [email protected].

4.1 Welcome Bonus

New members at 7c99 receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. For example: depositing ৳1,000 gives a ৳1,500 bonus — total balance ৳2,500. Depositing ৳14,000 or more gives a ৳10,000 bonus — total balance ৳24,000.

4.2 Wagering Requirements

Wagering requirements must be met before bonus funds can be withdrawn. You must wager 15 times the bonus amount — on the bonus funds only, not the total balance.

Example: ৳1,500 bonus × 15 = ৳22,500 must be wagered before withdrawing winnings from the bonus.

4.3 Bonus Abuse

Any of the following behaviours will be considered bonus abuse and may result in the bonus and related winnings being forfeited:

• Claiming bonuses by opening multiple accounts.
• Using minimal-risk betting strategies to fulfil wagering requirements.
• Attempting to exploit loopholes in the bonus system.

4.4 Other Promotions

The VIP programme, cashback, and other promotions have their own terms, detailed on the relevant promotion page. Where promotion-specific terms conflict with these general Terms, the promotion-specific terms take precedence.

The 7c99 VIP programme has three tiers: Bronze (up to 0.3% weekly cashback), Silver (up to 0.5% cashback), and Gold (up to 0.8% cashback). Higher tiers are reached gradually through increased play.

5.1 Fairness of Gaming

7c99 uses certified Random Number Generators (RNG) in all games to ensure fair play. Game outcomes are never predetermined or manipulated in any way.

5.2 Prohibited Activities

The following activities are strictly prohibited on the platform:

• Playing games using bots, automated software, or artificial intelligence.
• Using fraudulent strategies against other players.
• Exploiting system errors or bugs.
• Using the platform for money laundering or illegal financial activity.
• Harassing or engaging in offensive behaviour towards other users.

If such behaviour is detected, the account will be closed immediately and legal action may be taken where applicable.

5.3 Technical Issues

If a game is left incomplete due to a technical fault or disconnection, 7c99 will determine the outcome of that round based on saved server logs. In such cases, 7c99's decision is final.

Any display error or incorrectly shown amount will not be treated as an actual prize, and any excess winnings resulting from a technical error will be voided.

6.1 Commitment to Responsible Gaming

7c99 believes that gambling should be an entertaining activity, not a source of financial stress. We ask all our players to stay aware of their gaming experience and to participate responsibly.

6.2 Self-Limit Features

7c99 players can set the following limits at their own discretion:

• Daily, weekly, or monthly deposit limits.
• Loss limits.
• Requests for temporary or permanent account closure.

To use these features, contact us at [email protected].

6.3 Protection of Minors

This platform is for users aged 21 and above only. Parents and guardians are encouraged to use parental control software on their devices and to keep login details away from minors. For more information, visit our Responsible Gaming page.

7.1 Ownership

All content published on the 7c99 website — including logos, graphics, text, software interfaces, game designs, and other elements — is owned by 7c99 or used under an appropriate licence.

Reproducing, distributing, publishing, or modifying this content for any purpose other than personal use is prohibited.

7.2 Third-Party Content

This platform features games from providers including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, and Ezugi. All rights to these games are reserved by their respective providers.

8.1 Data Collection & Use

Information collected by 7c99 at registration is used solely for account management, payment processing, fraud prevention, and compliance with legal obligations.

For more details, please read our Privacy Policy page.

8.2 Cookie Policy

The 7c99 website uses cookies that improve the browsing experience and keep the site functioning properly. Continued use of the site means the cookie policy has been accepted.

9.1 Limitation of Liability

7c99 is not liable for any direct or indirect losses, including lost deposits, missed winnings, or any issues arising from internet disconnection.

7c99 is not responsible for issues caused by third-party services such as payment gateways or internet service providers.

9.2 Dispute Resolution

For any dispute or complaint, please contact our support team in the first instance. The support team always aims to provide a fair and timely resolution.

Support is available 24/7 via live chat and email. Email: [email protected]

9.3 Applicable Law

These Terms and any matters relating to the 7c99 platform will be governed by the relevant applicable law. Disputes will be resolved through negotiation where possible.

10.1 Support Channels

If you have any questions or need clarification about these Terms, please get in touch:

• 24/7 live chat (in Bengali and English)
• Email: [email protected]

Our support team is able to assist in both Bengali and English.

10.2 Related Policies

In addition to these Terms, the following policies also form part of your use of the 7c99 platform:

• Privacy Policy — how your personal information is collected and used.
• Responsible Gaming — guidance on building healthy gaming habits.
• FAQ — common questions and answers.